STEQ’s After-Sales works tirelessly to take care of its customers after purchasing equipment, spare parts or even a maintenance service. Our team works professionally and very closely with the customer, ensuring a 100% personalized service and the full operation of the equipment.
STEQ is differentiated, mainly, by the infrastructure offered and its extensive technical knowledge, which is the result of many years of expertise in the pharmaceutical segment and constant investment in the training of the team, in addition, we have implemented important procedures to increasingly qualify our service. One of them is the Quality Management System, which values the excellence of our processes, ensuring that the services provided operate in a standardized and traceable manner, ensuring the continuous maintenance of the requirements of good practices, always aiming to improve our service.
SPECIALIZED TECHNICAL ASSISTANCE
INSTALLATION
Technical staff trained by the factory to ensure the installation of the equipment in accordance with the required protocols
QUALIFICATION
Ensuring that equipment, systems and facilities operate as expected and comply with current regulations
RBC TRACED CALIBRATION
Equipment calibrated with a standard mandatorily calibrated by a laboratory accredited by Inmetro and with the RBC seal
MAINTENANCE
Preventive and corrective maintenance that ensures efficiency and quality in the operation of the equipment
MAINTENANCE CONTRACT
Personalized assistance for equipment maintenance, reducing the incidence of unexpected failures
OPERATIONAL TRAINING
Theoretical and practical training that allows the team to operate the equipment safely
PROJECT MANAGEMENT
Strategic planning and schedule management to ensure technical alignment between the equipment manufacturer and the customer
ORIGINAL PARTS
Exclusive supply of spare parts to ensure that the equipment operates with excellence and safety
OUR AFTER-SALES
For STEQ, the relationship with the customer does not end with the delivery of the equipment. Created to ensure that our equipment operates continuously and in accordance with specifications, STEQ is concerned with offering an exclusive and differentiated service, so it has a Customer Care department, dedicated to meeting the customer’s needs in a personalized way.
With experience and professionalism, STEQ’s team of experts is always ready to meet any request.
Constantly investing in international training and certifications, STEQ delivers complete solutions to its customers, adding knowledge and ensuring the quality and proper functioning of their equipment.
• Support with the expert technician
• Technical consulting with specialized engineering
• Commissioning / start up of equipment
• Turn key for equipment installation
• Planning of scheduled services
• Preventive and corrective maintenance
• Tracked instrument calibration
• Installation and operation qualification
• Maintenance contracts
• Training of in-company operators and technicians
• Management and supply of spare parts
• Advice on equipment readjustment
• Retrofit/Modernization of equipment
AUTHORIZED
Our equipment uses the highest quality, and when it comes to serving the customer, this standard could not be different. Therefore, the STEQ Authorized Technical Assistance structure was created to be the solution for an agile and higher quality service.
STEQ Authorized Entities have a high level of technical training in the entire line of equipment and in the operating processes of our customers, in addition to being trained and certified by our representatives.
The network of Authorized Entities has full support from STEQ to perform all preventive and corrective maintenance routines, maintenance contracts and the supply of spare parts for our main customers.
QUALITY MANAGEMENT SYSTEM
The Quality Management System (QMS) implemented at STEQ values the excellence of our processes, ensuring that the services provided constantly operate in a standardized and traceable way.
In accordance with NBR ISO 9001:2015, our SQG ensures the implementation and continuous maintenance of the requirements of good practices, always aiming to improve our service. The effectiveness of our processes is often evaluated through self-inspections and by quality audit professionals. For us, it is essential that the customer feels confident that STEQ operates with quality and solidity.
Contact us: posvendas@steq.com.br